Welcome

Kia Ora, bienvenidos, benvenuti y Hola! We’re John and Alex and we both share a passion for storytelling through sound and picture. After years based in New Zealand, we’ve found our new home in the sunshine of the Canary Islands, and we couldn’t be happier to be here.
Roomservice Media has been doing what we love since 2008, when John turned a lifelong obsession with all things audio into a career. The name says it all — we come to you, fitting around your world, to deliver professional results wherever you need us. Over the years, Alex brought her film industry expertise to the team and together we’ve grown into a small but focused media production company, with a warmth and hands-on approach that bigger outfits simply can’t offer.
Now rooted in the Canary Islands, we’re excited to bring our experience to the local creative and business community.  Whether you’re looking to sharpen your skills through one of our media workshops, need polished audio production for your project, or want expert editing and post-production to bring your content to life — we’re here for it.
We believe great media shouldn’t feel complicated. Our door (and inbox) is always open, so don’t be a stranger.

Meet the Team

John Gray — Co-Founder & Creative Director

John’s career has never followed a straight line — and that’s precisely what makes him so effective. Beginning as a development engineer at Ford Motor Company Europe, he eventually followed his heart to New Zealand in 2002, where a rich and varied career took shape across education, technology and media.

Over more than two decades, John has worked as a Senior Lecturer, an educator and account manager at Apple, an IT systems consultant, a freelance sound engineer, an audio post-production specialist, and a lecturer in Applied Technology — before founding Roomservice Media. What connects all of it is a rare ability to communicate across boundaries: between engineers and executives, between technology and people, between the classroom and the edit suite.

In education, John has designed and delivered workshops at every level — from kindergarten to university — consistently adapting his approach to meet wildly different audiences where they are. As a trusted technology advisor to schools, councils and institutions, he has translated complex technical proposals into clear, confident decisions. During New Zealand’s extended COVID-19 lockdowns, that skill was put to its most demanding test, guiding schools, families and boards of trustees through the practical and governance challenges of moving entire organisations to cloud-based workflows.

His media credentials are equally grounded in both academic and real-world experience — from on-set production to post-production, from bespoke multimedia training programmes to audiovisual content creation. John is just as comfortable scripting an explainer video as he is developing a digital literacy workshop or advising a government partner.

Now based in the Canary Islands, John sees this next chapter as the natural coming together of everything he has built. Roomservice Media is uniquely placed to offer media workshops, cybersafety education for children, and technology guidance to councils, schools and hotels — bringing the same warmth, clarity and hands-on expertise that has defined his work for over twenty years. The two worlds — education and media — have always complemented each other. Here, they finally get to work together fully.

Alex Mele — Co-Founder & Production Manager

Alex brings to Roomservice Media something that simply cannot be taught — a career built across two continents, multiple languages, and some of the most demanding sets in the film and advertising industry. Born in Italy and educated at the University of Reading in the UK, where she earned a BA (Hons) in Film and Theatre, Alex also holds a degree in Performance and Translation from Milan, and is fluent in Italian, English, French and Spanish. In the Canary Islands, that last one comes in rather handy.

Her professional journey began in the late 1990s in Milan, working in PR and press for major musical artists and events — including Andrea Bocelli and Zucchero — before transitioning fully into film and television production. What followed was a remarkable on-set career spanning the UK, Italy, Australia and New Zealand, working as Assistant Director and production coordinator on feature films, TV dramas, sitcoms and commercials. Her credits include productions directed by Guy Ritchie, Taika Waititi and Silvio Soldini, as well as the Nespresso campaigns featuring George Clooney, and Discovery Channel documentaries for Granada Media. She has also written and directed two short films of her own.

In 2011, Alex joined Roomservice Media, and the company hasn’t been the same since — in the best possible way. As Production Manager, she has been the steady, organising force behind the vast majority of Roomservice projects, coordinating productions for clients including Apple, Vodafone and Lavazza. She also co-founded Italian-Kiwi Film Connectionz, a consultancy bridging the Italian and New Zealand film industries for directors and producers looking to shoot across both markets.

It would be easy to list the credits and leave it there, but the truth is that Roomservice Media — and John — would not be what they are today without Alex working alongside, and often quietly behind, everything that carries the Roomservice name.

Now in the Canary Islands, Alex is excited to bring her multilingual skills, her deep industry experience, and her natural warmth to a new creative community.

What We Offer

Roomservice Media offers a range of services tailored to individuals, businesses, schools, councils and hotels across the Canary Islands and beyond:

Media Workshops & Training: Hands-on classes for beginners to professionals

Holiday Programme Activities: Creative media workshops during school holidays

Cyber-safety Education: Engaging, age-appropriate workshops for young people

Recording Family Memories: A personal, professional service for families young and old

Audio Production: Professional recording, sound design and mixing

Editing & Post-Production: Polished finishing for video and audio projects

We work with councils, schools, hotels and community organisations — if you have an idea, we’d love to hear it.